Shipping

Get free US shipping on your orders over $200.

All other shipping costs are calculated at checkout based on the order weight, destination, and selected shipping method.

Returns

REGULAR PRODUCTS:
We happily accept returns or exchanges for unused, non-custom products purchased from Shop House of Prim within 30 days of delivery. If your return is received within this timeframe, we will credit your original payment method. Returns or exchanges received after the 30-day window will be issued a House of Prim gift card. For those who paid with a gift card, a new gift card equivalent to the credited amount will be issued. Please note that gift cards cannot be returned or exchanged.

CUSTOM PRODUCTS:
Custom products purchased from House of Prim are generally not eligible for return or exchange, unless the product was delivered defective. Labels and products with labels are considered custom. If you believe your custom purchase is eligible for a return or exchange due to a defect, kindly contact shop@houseofprim.com for assistance.